Created by Studer Group as a foundational tactic for effective patient communication, AIDET is used by nurses, physicians, technicians, EVS, food service, administrators, and all staff involved in patient and family encounters at the bedside and across the continuum of care. It's a simple, consistent way to incorporate fundamental patient communication elements into every patient or customer interaction. Below is an example of how to frame communication using this powerful tool:. Greet the patient by name.
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Those who utilize AIDET consistently find it to be a tremendously valuable tool for organizing patient communication and providing patients with the information and caring relationship that they want and need.
I would propose that the increasing complexity and pace of medicine, as well as the increasing transparency of patient experience results makes the need for AIDET in the medical practice world even more critical.
AIDET does not need to be robotic, scripted or time-consuming. Include the five components in your encounters, but make it your own. Those who have done so report better relationships with their patients, adherence to recommendations, and greater fulfillment with their work. Upcoming Conferences. Type To Search. The keys to effective patient and customer communication include: A. Greet the patient by name. Make eye contact, smile, and acknowledge family or friends in the room.
Introduce yourself with your name, skill set, professional certification, and experience. Give an accurate time expectation for tests, physician arrival, and identify next steps. When this is not possible, give a time in which you will update the patient on progress.
Explain step-by-step what to expect next, answer questions, and let the patient know how to contact you, such as a nurse call button. You might express gratitude to them for choosing your hospital or for their communication and cooperation. Thank family members for being there to support the patient. View My Bio.
AIDET: Five Steps to Achieving Satisfaction
Acquiring communication and interpersonal skills is an important part of providing patient-centered care and improving patient satisfaction. This study explores whether residents' own values about patient communication can be influenced by training. M edical education has increasingly focused on the skill of doctor-patient communication since the s. Communication between doctors and patients encompasses many domains including exchanging information with patients, teaming up with patients and their families, collaborating with other medical professionals, and delivering difficult news.
AIDET® in the Medical Practice: More Important than Ever
AIDET is a framework for Sharp's staff to communicate with patients and their families as well as with each other. It is a simple acronym that represents a very powerful way to communicate with people who are often nervous, anxious and feeling vulnerable. It can also be used as we communicate with other staff and colleagues, especially when we are providing an internal service. Greet people with a smile and use their names if you know them. Attitude is everything. Create a lasting impression.
AIDET Patient Communication
Do I Buy It? How AIDET™ Training Changes Residents' Values about Patient Care