I looked this issue up and it had to do with the RTF format. She can send the files out through Gmail with no problem, but wants to use Outlook because it is more professional. I figure it had to be a setting in the contact that was overriding the main settings. Not sure, but the client is happy. I think you've pretty much got it, based on my experiences with the same issue anyway. I've also noticed more issues with the winmail.

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Tech support scams are an industry-wide issue where scammers trick you into paying for unnecessary technical support services. Additionally, some scammers may try to identify themselves as a Microsoft MVP. You can help protect yourself from scammers by verifying that the contact is a Microsoft Agent or Microsoft Employee and that the phone number is an official Microsoft global customer service number. Still excel files continue to be received as. Could you recommend any other troubleshooting steps?

This thread is locked. You can follow the question or vote as helpful, but you cannot reply to this thread. Did this solve your problem? Yes No. Sorry this didn't help.

This site uses cookies for analytics, personalized content and ads. By continuing to browse this site, you agree to this use. Learn more. Work anywhere from any device with Microsoft Upgrade to Microsoft to work anywhere with the latest features and updates. Upgrade now. User Created on January 24, Hello, Recently we came across an issue with sending an excel files to AOL account.

The recipient gets it as a winmail. We did a few tests: Sent from the same Outlook client a pdf - received successfully as pdf. Also deleted the AOL address from the autofill cache. I have the same question Palcouk Replied on January 24, Volunteer Moderator. Hold the Ctrl key when starting OL to force safe mode then re-test by sending an excel attachment to that individual with BCC to yourself. Thanks for marking this as the answer.

How satisfied are you with this reply? Thanks for your feedback, it helps us improve the site. How satisfied are you with this response? User Replied on January 30, Resolved by making a new profile in Outlook.

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How to pry open a winmail.dat file

Do recipients of your emails complain about a mysterious attachment called winmail. Do files you attach to emails disappear in that winmail. Does winmail. Fortunately, you can get rid of winmail. Instructions in this article apply to Outlook , , , , , ; and Outlook for Microsoft


Getting winmail.dat instead of real attachment

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